Lavi Industries

Give your customers a better way to wait in line|.

What is virtual queuing?

Virtual queuing leverages technology to manage service queues and optimize customer flow by:

  • Virtually placing customers into a queue for service
  • Calling customers to be served
  • Monitoring and managing customers and service allocation
  • Optimizing wait times and service efficiency

Take the line out of waiting.

Are long lines impacting your customer experience and costing your business money? Studies have proven that, in general, as waiting time increases, customer satisfaction decreases. Virtual queuing is a powerful solution that can improve the customer experience simply by eliminating the physical line.

Disperse waiting crowds

Create a more pleasant waiting environment

Free customers to continue shopping while they wait

Decrease perceived wait times

Let customers arrive for service when you are ready to serve them

How does Qtrac virtual queuing work?

Appointment (optional)

Before arriving at your business, customers can make an appointment for service. Appointments, made online or through a mobile app using QtracVR’s scheduling software, can allow you to better manage your service workload and employee scheduling. And, of course, scheduled appointments offer customers a way to drastically reduce wait times the day of service.

Key Features

Two-Way Text Communication

Texting allows customers to wait for service almost anywhere, and provides a convenient way to register for service, track their wait, and request more time.

Personalized Queue Display

Customers can enter a service queue from virtually anywhere using a quick text message, then keep track of their progress using their personalized queue page.

Mobile Service Agent App

Even service employees can be freed from a desk or counter. Using Qtrac VR’s mobile app, service agents can call and help customers from virtually anywhere.

Is virtual queuing right for your business?

Retail

Try virtual queuing on for size.

  • Let staff focus on serving customers instead of managing crowds.
  • Disperse crowds and free up more space for merchandise.
  • Free customers to shop while they wait.
  • Add multiple channels of communication to your customers.

Resources

Slideshow QtracVR: The Freedom to Wait, without Waiting in Line

Learn how QtracVR can free your customers to wait without the restrictions of a traditional waiting line.

View Demo  >

Infographic Eliminate the Wait: How Virtual Queuing Creates Happier Customers

Across industries, businesses are choosing to address the tension around waiting lines by getting rid of them altogether. The result is a better customer experience.

Get your copy  >

E-Book Don’t Hate the Wait: How Virtual Queuing Can Transform the Customer Journey and Reshape the Way We Wait for Service

Across industries, businesses are choosing to address the tension around waiting lines by getting rid of them altogether. The result is a better customer experience.

Get your copy  >

Let’s plan your approach.

Request a consultation with a QtracVR expert.