Send customers to underutilized service points. Receive real-time alerts when wait times are out of compliance.
Communicate estimated wait times and streamline the customer experience.
Dashboards highlight your KPIs and historical reporting allows you to better manage staffing requirements.
The built-in sensor counts people as they enter, move through, and exit the queue.
Data collected by the sensors is transformed by powerful Qmetrix algorithms to deliver a real-time view into your queues.
Powerful, customized reports and dashboards provide simple to understand, actionable data and forecasts for optimizing service allocation and customer flow.
Publishing expected wait times in the queuing area or on your website keeps customers’ expectations in check and helps balance service loads by allowing customers to choose among service areas.
Actionable, real-time alerts allow managers to better control queues, heading off problems before they escalate. Text-based or email alerts can be customized for any KPI.
The Beltrac® intelligent post powered by Qmetrix
The Li-Ion rechargeable batteries keep the post powered for 6 months or longer with built-in monitoring and low-power alert. They fully recharge in just 9 hours and have a performance warranty of 4 years.
The sensor uses dual infrared-based beam break technology without the need for a reflector on the opposite side. People are sensed and counted directionally with over 95% accuracy.
The stainless steel floor plate is simple and easy to install — no bolts or core drilling — and its Twist-lock™ system guarantees proper positioning of the post each and every time.
The standard in public guidance and queue management with industry-leading features such as one-piece extrusion, embedded mechanism, slow-retracting belt, and universal belt-end.
Our ultra-low power wireless data network uses the industrial strength IEEE 802.15.4 Zigbee®-based radio protocol to securely transmit queue data, sensor health, and configuration information.
Eighteen strong, Neodymium Grade N35 magnets hold the post firmly in place, yet allow it to be removed whenever needed. Low profile base measures only .75" in diameter and less than .5" thick.
Data from up to 9 Beltrac® intelligent posts is wirelessly collected and then transmitted to the COR PC. Features a range of up to 165 feet and PoE functionality — perfect for the most challenging environments.
The COR PC collects sensor data from the COR Bridge Antennas then transmits it to the Qtrac iQ SaaS server to be analyzed and processed. Data is also stored for backup or as a failsafe upon a network outage.
Strategically placed iQ monitors and media players display projected wait times to customers. Using data streaming from the Qtrac iQ SaaS servers, queue displays help balance and optimize service points.
Powered by Qmetrix
|System Configuration||Plug & Play||Minimal||Complex|
|Large Coverage Area||Yes||Yes||Requires complex stitching|
|Architectural Concerns||None||None||Requires ceiling mount or minimal angle of view|
|Maintains Privacy||Yes, completely anonymous. No individual tracking.||No — Individual tracking||No — Individual tracking|
|Real-time Data||Yes||Uses sample population||Yes|
|Accuracy||95% +||Only with large population||95% +|
Learn how a handful of small changes can improve your waiting line for a better customer experience.Get the guide >
Discover three key steps to intelligent queue management and today's technology stacks up.Get the guide >
Learn how queue management technology is changing the waiting line experience.Get the guide >
Request a consultation with a Qtrac iQ expert.